Search Relevance

With a decade of search relevance expertise for some of the biggest names in eCommerce, Figure Eight has the solutions and workflows to make your search experience best-in-class.

Having an accurate, robust search experience is often the difference between making and losing a sale. After all, customers who use search are three times more likely to buy than those who just browse. Figure Eight’s human-in-the-loop platform gets you the judgments you need to fine-tune your search experience.

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Our platform powers:

Intent scoring

Understanding what a buyer is searching for is of paramount importance in search. Figure Eight has intent scoring templates and customizable workflows to help you understand exactly what your buyer wants. We can grade your existing result outputs to let you know where your model isn’t performing as well as you’d like so your model returns the best results for every search.

Query-result relevance

Search relevance experts often need to understand if search strings are returning valid results. Whether you’re looking to grade query-result pairs or query-result pages, our platform has templates and customizable workflows to grade and score your search outputs and allow you to optimize your search experience for any search, especially your most lucrative ones.

Image classification

Product images are a key driver of sales in eCommerce. It’s important that your results are uniform and elegant, and having the right kind of images for every product is key. Our platform provides annotations to grade image quality, categorize images (such as detail vs. lifestyle images), and more.

Relevance comparison

Making good search results great by fine-tuning your model can make all the difference. Figure Eight can help grade the relevance of multiple outputs for a single search by displaying those outputs and scoring how relevant they were to the original search. Often paired with intent scoring, relevance comparison is a powerful way to optimize your buyer’s eCommerce experience.

Product categorization

Products don’t always come with the metadata you need for your search experience. Our platform can get you the annotations you need to keep everything uniform, from identifying characteristics and facets for new or existing products to selecting the right category for individual products.

Figure Eight can help make your machine learning projects a success. Reach out and we’ll get you started.