Chatbots & Conversation Agents

Conversations are impossible without training data at scale

Don’t release a conversational agent that nobody wants to talk to.

We train both audio and text assistants. Here’s how:

Relevance, Intent, and Utterance Collection

Text-based agents and chatbots need copious training data to be successful. At Figure Eight, we can grade relevance and intent and collect short utterances or match phrases that look different but, to a bot, mean essentially the same thing.

Entity Extraction

Entity extraction–or named entity recognition–is an important step in training any natural language processing algorithm. For chatbots and text agents, having in-domain examples for the concepts and ideas you care most about is paramount.

Audio & Speech Recognition

We handle more than just text. Our flexible platform can train, test, and tune voice recognition algorithms. We have humans-in-the-loop fluent in dozens of languages too, so no matter who you’re trying to understand, we can help.

Trusted by today’s leading brands

We needed a way to scalably measure search results quality. We needed to look at the impact of algorithms in search results relevancy and Figure Eight provides a way to do that. Our search results have gotten measurably better and we’ve been able to increase revenue, so it's been a real winner in terms of user experience and income.

James Rubenstein

Director of U.S. Search

Having tens of thousands of people at your disposal to read content and score it for sentiment and tone gives us the ability to inform our clients if there’s an issue. We can identify it quickly and put the campfire out before it becomes a forest fire.

Chris Lightner

Executive Vice President, Measurement and Insights

Machines don’t know music. Machines don’t feel the beat. Machines don’t feel happy. So we have to teach them. Teaching them involves two things: what do you put in, but also how do you grade your machines?

Henriette Cramer

Senior Research Lead

Resources

FeaturedeBooks

Chatbots Gone Wild: The Data Science Behind Making Sure Your Chatbot is Worth Talking To

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Blog

How do you map out a conversation you haven’t even had yet?

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